Shipping
We ship our products worldwide with DHL Express & FedEx Priority for the fastest & most reliable service. Please see our shipping rates below:
UNITED KINGDOM
**Express (1-2 Business Days) - £10
Over £150 via Royal Mail/DPD Express (1-2 Business Days) - FREE
USA/CANADA
**Express (2-4 Business Days) - $15
Over $300 via Express (2-4 Business Days) - FREE
AUSTRALIA
**DHL Express (2-4 Business Days) - 30aud
Over $400 AUD via DHL Express (2-4 Business Days) - FREE
ROW
**DHL Express (2-4 Business Days) - £15
Over $300 via DHL Express (2-4 Business Days) - FREE
**Prices are calculated at checkout dependant on weight.
Tracking information will be sent via email (if this has not been received, please check your spam folder before contacting us),
We are not responsible for shipping delays outside of our control. If our supply of the products is delayed, we will contact you as soon as possible to let you know & do our utmost to minimise the effect of the delay. If for whatever reason you do not receive any products you have paid for within the given time, after a delivery update from ourselves, you are at this point, able to end your contract.
Returns Policy
Returns to our warehouse will be accepted up to 14 days from confirmation of delivery. Which means you must ship your return within your 14 day period, we are unable to process any returns outside of this time and any unauthorised attempted returns will be refused. All refunds will be processed within 7 days of receipt, however it can at times take up to 7 days for your items to arrive with us. Unfortunately, we cannot be hed responsible for any customs return charges (these are the sole responsibility of the buyer). We are unable to process exchanges at this time unless your purchase is a Pre-Order item (please view our Pre-Order Returns section for further information). We reserve the right to refuse or charge a reduction fee against any products that do not meet our policy of returns. Please ensure that your order is returned to us as received; in an unused, unaltered condition - free of any fragrance or marks, with all tags, labels and original packaging intact. To process a return please do so through our returns portal, which can be accessed through your account. Any items returned that have not been processed through our returns portal will not be eligible for a refund. If you did not register at the time your order was placed and/or do not have a VECNY account, please contact us via email well within your returns time period, as it can take up to 48 hours for our customer service team to respond, during busy periods.
Pre-Order Returns
All Pre-Orders are subject to our 'size exchange only' policy, unfortunately at this time, we are unable to offer refunds on Pre-Order items.
Size Exchange Only Policy
You have 7 days to process and ship your return back to our warehouse through our returns portal (which can be accessed through your account) for an exchange of the same item, in the same colour, in a different size. We are unable to process any exchanges outside of this time and any unauthorised attempted returns will be refused. Please ensure you clearly state your required size exchange on the returns form provided and/or on the returns portal. We reserve the right to refuse or charge a reduction fee against any products that do not meet our policy of returns. Please ensure that your order is returned to us as received; in an unused, unaltered condition - free of any fragrance or marks, with all tags, labels and original packaging intact. Any items returned that have not been processed through our returns portal will not be eligible for an exchange. If you did not register at the time your order was placed and/or do not have a VECNY account, please contact us via email well within your returns time period, as it can take up to 48 hours for our customer service team to respond, during busy periods.
If you require any further information, please contact us by email: contact@vecnyofficial.com
Opening Hours:
Monday - Friday (9am - 5pm BST)
PRIVACY POLICY
1. Introduction
2. Full name of legal entity: VECNY OFFICIAL LIMITED
3. Office address: 63-66 Hatton Garden, Fifth Floor, Suite 23, London, EC1N 8LE
4. Welcome to VECNY OFFICIAL LIMITED's privacy notice.
5. VECNY OFFICIAL LIMITED is the controller and responsible for your personal data (hereinafter referred to as "VECNY OFFICIAL", "VECNY" "we", "us" or "our" in this privacy notice).
6. This privacy notice is to inform you as to how we process your personal data when you visit our website and to inform you about your privacy rights and how the law protects you.
7. If you have any questions about this privacy notice including any requests to exercise your legal rights, please contact our data privacy manager using the details set out below.
8. Email address: contact@vecnyofficial.com
9. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with any concerns beforehand and we therefore ask that you please contact us in the first instance to resolve.
10. Our website is not directed to children. We do not knowingly collect any personally identifiable information from children. By engaging in purchasing products on our website, you affirm that you are fully able to enter into and be legally bound by any transaction on our website.
11. Please keep us informed if your personal data changes during your relationship with us.
12. VECNY OFFICIAL respects your privacy and is committed to protecting your personal data.
13. Purpose of this privacy notice
14. This privacy notice aims to give you information on how VECNY collects and processes your personal data through your use of this website, including any data you may provide through this website when you accept browser cookies, subscribe, purchase a product, create an account on our webiste, sign up to our loyalty scheme or take part in any competitions.
15. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on occasions when we are collecting or processing personal data to ensure that you are fully aware of how and why we are using your data. This privacy notice supplements any other notices and is not intended to override them.
16. Third-party links
17. This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. Once you leave our website, we encourage you to read the privacy notices of any other websites you visit.
18. The data we collect about you
19. Personal data or personal information refers to any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
20. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together:
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Identity Data includes first name, last name, username or similar identifier, title and date of birth.
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Contact Data includes billing address, delivery address, email address and telephone numbers.
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Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
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Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
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Profile Data includes your username, purchases or orders made by you, your interests and preferences.
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Usage Data includes information about how you use our website, products and services.
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Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
21. We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
22. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
23. If you fail to provide personal data where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested on our website, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods without a delivery address). In this case, we may have to cancel a product purchase you have with us, however, you will be notified if this is the case.
24. How your personal data is collected
25. We use different methods to collect data from and about you including through direct interactions, such as filling in forms or liaising with us by post, phone, email or otherwise.
26. This includes personal data you provide when you:
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purchase our products
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create an account on our website
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subscribe to our newsletters
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sign up to our loyalty scheme
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enter a competition, promotion or survey; or
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provide feedback
27. Automated technologies or interactions
28. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please view cookie policy for further details.
29. Third parties or publicly available sources
30. We may receive personal and technical data about you from various third parties and public sources as set out below:
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Analytics providers such as Google based outside the EU
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Advertising networks
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Search information providers such as Google based outside the EU
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Financial and Transaction Data from providers of payment and delivery services
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Identity, Contact, Transaction, Profile, Marketing and Communications, Technical and Usage Data from the provider of our loyalty scheme.
31. How we use your personal data
32. We will only use your personal data as follows;
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Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
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Where we need to comply with a legal or regulatory obligation.
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Where it is necessary for the performance of our contract with you.
33. In some contexts we may rely on consent as a legal basis for processing your personal data, such as in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw from our marketing at any time by contacting us by email.
34. Purposes for which we will use your personal data:
35. To register you as a new customer
36. To manage payments, fees and charges
37. Marketing and Communications
38. To collect and recover any payment owed to us by you
39. To manage our relationship with you (including notifying you about changes to our terms & conditions)
40. To liaise with you to engage in leaving a review or taking part in a survey
41. To keep our records up to date and assess how you use our products/services
42. To enable you to take part in any competitions and/or survey's
43. To administer and protect our business and this website (including data analysis, testing, system maintenance, support and reporting)
44. To efficiently run our business, to prevent fraud, network security, administration, IT services and any business reorganisation
45. To deliver relevant website content and advertisements to you and measure the effectiveness
46. To study how you use our products/services, to support our business and marketing
47. To provide specialised offers, campaigns or loyalty rewards
48. To make suggestions and recommendations to you about goods or services that may be of interest to you
49. To maintain our loyalty programme
50. You will receive marketing communications from us if you have previously requested information from us, purchased a product from us or if you have provided us with your details when entering a competition, registered for a promotion and are yet to opt out of receiving marketing
51. You may receive Third-party marketing
52. We will ask for your opt-in consent before we share your personal data with any other company for marketing purposes.
53. Opting out
54. You can ask us or any third parties to refrain from sending you marketing messages at any time by visiting the website and adjusting your marketing preferences or through following the opt-out links on any marketing message sent to you. You can also contact us at any time.
55. Where you opt out of receiving marketing messages, this will not apply to any personal data provided to us as a result of a product purchase, product experience or other transactions.
56. Please note that we may process your personal data without your knowledge or consent in compliance with the above, where required or permitted by law.
57. Disclosure of your personal data
58. We may have to share your personal data with the parties set out below for the purposes set out above, external third parties, such as:
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Service providers acting as processors worldwide who provide system administration and delivery services.
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HM Revenue & Customs, regulators and authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
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Third parties to whom in the future we may choose to sell, transfer, or merge parts of our business or our assets.
59. We ensure that all third parties we are linked to respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data in accordance with our instructions.
60. Data security
61. We have data security procedures in place to deal with any suspected personal data breach and will notify you, in the unlikely event that this should arise.
62. Data retention
63. We will retain your personal data only as long as necessary to fulfil the purposes we collected it for as outlined above.
64. By law we are required to keep basic information about our customers (such as Contact, Identity, Financial and Transaction Data) for six years for tax purposes.
65. In most cases personal data is anonymised (so that it can no longer be identified with you). For research or statistical purposes, data may be stored indefinitely.
66 Your legal rights
67. Under certain circumstances, you have rights under data protection laws in relation to your personal data to:
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Request access – this enables you to receive a copy of the personal data we hold for you.
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Request correction – this enables you to have any incomplete or inaccurate data we hold about you corrected, once verified for accuracy.
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Request erasure – this enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it or where you have successfully exercised your right to object to us processing it.
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Object to processing – if you feel there is something about your particular situation which makes you object to processing on the grounds of impacting on your fundamental rights and freedoms.
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Request restriction of processing – this enables you to ask us to suspend the processing of your personal data in the following scenarios: if you want us to establish the data's accuracy, where you need us to hold the data to exercise or defend legal claims or where you have objected to our use of your data.
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Request transfer – we will provide any automated data which you initially provided consent for us to use (or where we used the information to perform a contract with you), to you or a third party you have chosen, in a machine-readable format.
68. If you wish to exercise any of the rights set out above, please contact us.
69. There is no fee required to access your personal data, however, we exercise our right to charge a reasonable fee or refusal to comply with any repetitive or excessive requests.
70. We may request specific information from you to help us confirm your identity and ensure your rights to access your personal data.
COOKIES POLICY
71. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently as well as to provide information to the owners of the website.
72. You can set your browser to reject all or a number of browser cookies, or alert you when websites access cookies. If you disable all cookies, please be aware that some aspects of this website may be inaccessible or not function correctly. Please read our full cookies policy below for further information.
73. Information about our use of cookies
74. Our website uses cookies to identify you from other users, provide you with a good browsing experience and allows us to improve our website.
75. Cookies can be divided into two categories:
76. Essential cookies – no consent is required.
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Strictly necessary cookies. These are cookies that are required for the operation of our website. They include cookies that enable you to log into secure areas of our website or use a shopping cart.
77. Non-essential cookies – consent required.
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Analytical/performance cookies. These cookies allow us to recognise and keep count of the number of visitors and to see how visitors move around our website whilst they are using it. This helps us to improve the way our website works by making it easier for users to find what they are looking for.
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Functionality cookies. These are used to recognise you when you revisit our website, enabling us to personalise your content and remember your preferences.
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Targeting cookies. These cookies record your visits to our website, the pages you have visited and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to you. This information may also be shared with third parties for the same purpose.
78. Change cookie settings
79. We always want you to be in control of the information you share with us, there are a number of ways that you can remove or block cookies at any time by following the "help" file directions in your internet browser settings.
80. Please note that third parties (including advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.
VECNY OFFICIAL LIMITED
Company Number: 13934002